Amtrak Guide: How to Buy an Amtrak Ticket Plus Insider Tips

Whether you want to book a cross-country trip on Amtrak or simply ride the train from Orlando, Florida to Charleston, NC, the process to buy an Amtrak ticket is easy.  Generally, there are three different ways to purchase your ticket. 

Amtrak California Zephyr on a curve on the Colorado River
I took this photo from the last coach car so I could get a good view of the front of the train on a curve.

How to Buy an Amtrak Ticket 

There are really three ways to reserve and buy an Amtrak ticket.  It all depends on your comfort level and patience.  For me, I do a combination of the first two ways and then I’m fairly knowledgeable to know what to ask the reservation agent to do. 

Buy an Amtrak Ticket Online

This is probably the easiest way to buy your ticket.  

Go to  Then type in the two cities that you want to travel from and to, the date of travel and then press Find Trains.

What appears next is a list of several train itineraries (routes) to choose, that will get you to your destination as quickly as possible. From here, you can then select the type of coach seat you’d like or choose a sleeping accommodation.

Before you click Find Trains, click on the arrow below Traveler – Adult. Here you’ll find several discounted fares offered: Senior, Passenger with Disability, Companion (to assist), Rail Passengers Association, Military (Active) and Military (Veteran). Be sure to get any discount to which you are entitled. 

There is also a space on the lower left corner of the booking box where you can enter a discount or promo code.

After you pay for your train trip online, you will receive an email with your e-ticket. This will have a bar code on it that the person at the train station will scan as well as the conductor, when you are on board. You can either print the ticket or save it on your phone and it can also be scanned from there.

Amtrak Zephyr Observation Car
Amtrak California Zephyr, maybe the most scenic train ride in America, best appreciated in the Observation Car.

Buy an Amtrak ticket over the phone

This is my preferred way to buy my Amtrak tickets. Why? Because I usually have a couple of questions to ask the agent, plus I want to choose my sleeping compartment.

To book your train over the phone, call 1+800-USA-RAIL or 1-800-872-7245. Here’s where it gets least for me.

When the automated voice of “Julie” answers, reply, “Agent.” That’s it.  Nothing else.  The voice will ask two more questions. Only reply, “Agent” to each question. Nothing more.

There’s rarely any hold-time, so within a few seconds or maybe a minute, you’ll have a real, live person to help you plan your trip. And if you happen to get what I like to call an “old timer” (that’s what long-time reservation agents call themselves, too) he or she will know all the ins and outs of booking an Amtrak trip.

Phone lines are open 24/7 and holidays, too.

Buy an Amtrak Ticket with Amtrak Guest Reward Points

First, you have to join Amtrak Guest Rewards points program.  Either “earn” points from Amtrak trips, through Amtrak’s Guest Rewards shopping links or buy points when there’s a good bonus points reward program in progress.

If you look at this same photo above, you’ll see the option to select book with points.  It’s right next to Find Trains.  Enter all the usual travel parameters and instead of the button for Dollars, tick the Points button.  The next screen will tell you how many points you need for that route.  You can add sleeping accommodations, too.  

Then you can compare and decide which to use; points or dollars.  It’s also possible to purchase additional points online and then apply them to your new reservation.  Call the Amtrak Guest Rewards desk (or ask to be transferred if you call general reservations) and someone there can walk you through your purchase and new train reservation.

Amtrak Empire Builder Glacier Park Montana
Amtrak’s Empire Builder arrives at Glacier Park, Montana.

What you can’t do is buy an Amtrak ticket online using points if it’s more than one route.  For example, Orlando to Washington to Chicago is two routes.  To use Amtrak Guest Reward Points, you’d have to buy each segment separately.  

If this is too daunting, call Amtrak Guest Rewards at 1-800-307-5000and speak with a real person who can then combine two routes to buy with  points.  

READ MORE:  Across America aboard Amtrak California Zephyr

Book Amtrak with Amtrak Vacations

The third way, and one I haven’t tried but know the company, is Amtrak Vacations. This is an independent travel agency that has a contract with the government to sell Amtrak. Different from a “regular” travel agency, they only sell Amtrak and are truly experts in putting together package train deals.  If you have a complicated reservation with lots of stops along the way, it might help to contact them or at least to get their price.  

READ NEXT:  Guide to Amtrak Sleeping Accommodations

BONUS! Tips and Tricks to Book an Amtrak Ticket

I’ve been riding Amtrak since before it was Amtrak (1971).  Along the way, I’ve gotten a little smarter and hope these train booking tips are helpful.

  • Let’s say you decide to phone Amtrak to make your reservation.  If for some reason you don’t feel confident in the person who answers, you can either: ask for a supervisor or politely hang up and call back.  It’s worth it.  This only happens when a new person is not properly trained for reservations.
  • If you’re taking the train on particularly scenic routes and you have a sleeping compartment, ask the train reservation person to tell you your accommodation location.  For example, on the California Zephyr going west from Chicago, you want your sleeping compartment on the side of the Colorado River, so be on the left side going westbound.  
  • If you are in coach and for example traveling north or south on the Coast Starlight or Amtrak Cascades from Seattle, WA to Portland, OR, ask the station agent to reserve your seat on the water side.  
  • On the Superliner (double-decker) train, Deluxe Bedroom E is smaller than the others and getting into the bathroom is a little tricky.  See the diagram below.  Bedroom E is the one at the end of the car.  Also, you can sometimes hear the door to the next car open and close.Amtrak Superliner Sleeping Car Diagram
  • You may not want roomette 1 or 2 on the upstair on a Superliner.  Those two rooms, though convenient to the coffee maker station and stairs, are right next to or across from the upstairs bathroom.  It might be possible to hear people during the night using the facility. 

If you have any questions, feel free to email us and we’ll get back to you asap.  Buying an Amtrak ticket doesn’t have to be complicated.  While there are several options to buy the ticket, it’s a short learning curve until you’re a pro.  Enjoy the journey!

Related Posts

4 thoughts on “Amtrak Guide: How to Buy an Amtrak Ticket Plus Insider Tips”

  • Hi Helaina,
    Thank you for your question. For your trip to Connecticut from Orlando, there are two trains; Silver Meteor and Silver Star. Both go into New York Penn Station. From there, you will have to connect to another train to Hartford, not Stanford. However, due to coronavirus, some trains are operating on a limited schedule. That said, you can have a private sleeper on both Florida trains, First Class. There is one bedroom on each sleeping car that can accommodate a wheelchair. Each train also has a lift available from the platform to onboard the train.

    With your private bedroom, of course I would recommend bringing Clorox or Lysol wipes and wipe down all surfaces that you might touch. Yes, everything will be cleaned before you arrive, but for my own peace of mind, I always wipe everything anyway. You will also have your meals delivered to your bedroom.

    My suggestion would be to phone Amtrak (1-800-USA-RAIL) and make your reservation over the phone. You should also add to your booking that you would like wheelchair assistance on the platform in Orlando, New York Penn upon arrival, and then for boarding to Hartford. I do not know about leaving the train in Hartford if there is a station attendant right now. But whomever you speak with at Amtrak will be able to help.

    I don’t know the pricing as I’m not a ticket seller, but keep in mind that like most things, the price increases as availability decreases.

    I hope you have a wonderful train ride, though a bit unusual due to the virus. Thank you again for your question and reading my article.

  • I would like information about taking the train from Orlando Fl to either Stanford Ct or Hartford CT.
    Is there a sleeping car?
    Are there first class tickets? Price of tickets
    My husband is recovering from a stroke. We have travel wheelchair. I need to get back home to CT.. We are worried about COVid.

  • Hi Cindy,
    Thank you so much for reading my articles! Much appreciated. I have not had a chance to try VIA Rail across Canada. But if I did, I would start Vancouver to Toronto and then change trains to go all the way to the Atlantic and Halifax. The train runs only three days a week and it’s even more expensive than Amtrak! It’s on my to-do list, though. If you decide to go, please drop me a line when you return. Happy travels!

  • Hi Sherry,
    I’ve read everything I can from your website. So helpful if I may say. I’m curious if you’ve traveled on Canadian Rail and if so what route and your thoughts. Thank you

Leave a Reply

Your email address will not be published. Required fields are marked *